Reno Data Recovery

We provide a maximum refund of $250.00 if the Data Recovery case required physical repair, and no data was recovered after the repair.

There are no refunds provided for Donor or Replacement Parts, Service Addons, Drive Removal Fees, or in “Deleted Files” or “Lost Files” recovery scenarios“Deleted Files” or “Lost Files” recovery scenarios.

You can provide us with, or purchase from us, an external drive or flash drive (depending on the number of files recovered).

We do not recover files back onto the original source drive, and HIGHLY recommend you copy your recovered data to another secure medium or cloud storage solution. Please ask us if you have any questions about the recovery process.

The recovery process is different for each case, and time is always a fluid factor. We try to give more accurate estimates upon check-in, but an average data recovery case that requires NO PARTS is typically 5-10 days.

For situations where you need your data as soon as possible, we offer a RUSH service which means we move your recovery case past the queue line and immediately start working on your recovery.

If you have a specific file or folder you are after, let us know. We can prioritize the recovery starting point for some data recovery cases, and will try to focus our attention on the files you need the most. In most circumstances.

There is no price difference for focusing on a single file or the entire drive. Once we have access to your data, the pricing is the same, whether it’s hundreds of gigabytes or one gigabyte.

Removing the drive from a plastic enclosure is okay!

It is possible to damage the drive while removing it from the enclosure, but we do not have additional charges and still allow for refunds.

However, if the cover of the hard drive is removed, then the recovery case is non-refundable. If the cover is removed, pried, or tampered with, unrepairable damage can be caused to the platters.

If you are missing a file or your drive has been formatted, the best thing to do is stop scanning or looking for it and turn off your device. Do not install “Data Recovery” software found online, as the new files from the software could overwrite your deleted, formatted, or missing data. Once overwritten, the file could be partially or completely unrecoverable.

For data recovery situations involving deleted, lost, overwritten, formatted files, and so on, all fees are collected upfront and are non-refundable.

We can not guarantee which files are recovered due to the nature of overwriting files and data recovery. One a file is deleted, lost, or other, recovery is never a guarantee.

Our data recovery process is performed on bare drives, which would require removal from a device (laptop, desktop, external enclosure).

If you provide us with a desktop, laptop, or external hard drive, we charge a non-refundable fee of $99.00 to disassemble and retrieve the hard drive.

Reno Data Recovery provides a 14-day courtesy retention period of recovered data. We will retain all recovered data which may include individual files or drive images. Access and movement of this data, after data recovery, will be performed at the current Data Transfer rates.

Additional retention time can be purchased. At the end of the 14-day courtesy retention period, if additional retention time has not been purchased, the data will be removed permanently and cannot be recovered.